Hard Rock Hotel Cancun
Blvd. Kukulcan Km. 14.5, Zona Hotelera, Near Aquaworld, Cancun, 77500, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
房间
601
Pets
No
從
ZAR 75,868.51
30
Dec
Hard Rock Hotel Cancun, Cancun
Hard Rock Hotel Cancun
酒店位于坎昆酒店区的中心地带。这座十二层的酒店是一个奇迹，在绝美的白色沙滩和加勒比海畔矗立闪耀，为了招待摇滚巨星而建造，并向奢靡的生活方式致敬。酒店拥有满足摇滚梦想的一切所需，包括备受好评的餐厅、酒吧和雅座、开阔的游泳池和拥有户外按摩区的水疗。周边区域拥有众多夜生活去处、购物中心、餐馆、酒吧。
Price & Availability
Select your room
Preferred Rate
Deluxe Room King ·
All Inclusive
Black Friday Latam 6+Nts 57% - 57.00% 特價
Cancel free of charge before Wed, 6 Nov 2024
Deluxe King Bed ·
All Inclusive
Special discount -4925.66 - Package Rate
Non Refundable
Deluxe Room, 1 King Bed ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Deluxe Room - 1 Bed ·
All Inclusive
15% 特價
Non Refundable
Preferred Rate
Diamond Ocean View King * Do Not Book If Child * ·
All Inclusive
Black Friday Latam 6+Nts 57% - 57.00% 特價
Cancel free of charge before Wed, 6 Nov 2024
Deluxe Room - King Bed ·
All Inclusive
Double Deluxe ·
All Inclusive
Package Rate
Non Refundable
King Bed - Deluxe Room ·
All Inclusive
8% 特價
Non Refundable
Diamond Ocean View ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Diamond Ocean View King ·
All Inclusive
15% 特價
Non Refundable
Rock Royalty Ocean View King ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Double Standard ·
All Inclusive
Package Rate
Non Refundable
Double Ocean View King Bed ·
All Inclusive
Package Rate
Non Refundable
King Bed - Ocean View ·
All Inclusive
11% 特價
Non Refundable
Double Deluxe Capacity 5 ·
All Inclusive
Non Refundable
Preferred Rate
Rock Suite One Bedroom ·
All Inclusive
Transient Non Ref 50% - 50.00% 特價
Non Refundable
Suite Rock Ocean View (One Bedroom) ·
All Inclusive
Non Refundable
1 Bedroom Suite - Ocean View ·
All Inclusive
8% 特價
Non Refundable
Suite One Bedroom ·
All Inclusive
Non Refundable
Rock Suite Ocean View (Two Bedroom) ·
All Inclusive · 1 King Bed and 2 Double Beds
Book now and save
Non Refundable
Rock Suite Ocean View Two Bedroom ·
All Inclusive
15% 特價
Non Refundable
Preferred Rate
Rock Suite Ocean View (2bdr) With Personal Assista ·
All Inclusive
Transient Suites 2 Bdr 47% - 47.00% 特價
Cancel free of charge before Wed, 6 Nov 2024
Suite Ocean View ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
916 reviews
5
11330
4
2497
3
951
2
403
1
377
Customers Review
Location 4.5
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.4
Amenities 4.1
Condition 4.3
Recomendation 74.2%
“(Review at reopening) Average rooms, the jacuzzi is nice but it’s somewhat uncomfortable and not very safe (and I’m someone in my late 20s). The restaurant food was very good overall, some dishes were not that good but in general it was tasty and well prepared. Drinks are average but there’s a great variety of options. For the cost I expected the facilities to be more amenable and for more options. All personnel were extremely helpful and friendly.”
— Rodrigo De Luna
“If I could give this place a 0, I would. Staying As an owner I would expect at least normal level service, but instead every time a question is asked the response is “no.”
Do not expect “rock star service.” We paid for concierge level which actually means nothing. You cannot have alcohol delivered to your room. When we arrived we were told we could have unlimited champagne and wine. After three days, we’re told, only one bottle per day. The bars are only open until 11, which means your all inclusive stay is really limited to their hours, not your vacation schedule.
Items promised in the room at the concierge level are not present. (Do not may extra for them! You will not get them, the response to everything is “no”).
The hotel has not been updated in years. The food is mediocre at best. You can only order from a limited menu. If you want room service, there is a special limited menu. Try ordering breakfast, you have to order an hour before they stop serving or else they are onto lunch dinner. So you really cannot have anything you want, when you want it.
I am highly disappointed with our stay, this place is NOT worth the money.
I do recommend a lady in concierge named Diana. She apparently takes costumer service very seriously and finds a way to say “yes.” She is 5 stars. Unfortunately, she is not available at all times.
I have asked to speak to a manager three times, no such luck.
Enjoy your extremely expensive stay in a highly stressful “no” to everything resort. We will not be back!”
— Michelle Monnat
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