“Estuve la semana del 12 de Octubre de 2018. Muy recomendable de lo mejor que estuve por el caribe.Estuve en distintos hoteles por el Caribe en el pasado. La verdad que la atención de la gente en México es muy superior a experiencias en otros destinos como Cuba o Dominicana.Hace un año pasamos una semana en RIU Bávaro de republica Dominicana. El hotel y la infraestructura similar. Sin embargo, la animación de este, así como la actividad para los chicos muy superior en el México. Había un coordinador Antonio que se encargaba todos los días para que mis hijos chicos, por mas que tuviese pocos niños en el hotel. por la época del año., tuvieran actividades y la pasaran diez puntos. La chica de RIULAND jugaban con ellos y les hacían actividades divertidas. Muy recomendable espero volver.En cuanto a lo único negativo, un poco la playa por el tema del sargazo. La verdad que cuando llega a la costa afea la playa y el mar. Pero es algo netamente climático y afecta a toda la costa por igual.”
— Leandro Szwarcberg
“We just got back from 7 nights at the Riu Palace Mexico in Playa del Carmen. This was our second vacation at this hotel, and our 4th stay at a Riu Palace. I don't know why anyone would stay at any other Riu level property, as the savings is really not worth the difference in service and quality. As people have mentioned, the rooms can be a bit musty, but it's par for the course in Mexico with the humidity. The food is very good, but not gourmet foodie Michelin star level good, but that can't be a criticism for an all inclusive resort. For example, one night they were cooking steaks (all cuts) to order, had a leg of prosciutto that they were shaving, along with caviar. So, it's top notch stuff, and it's very good, it's just not going to rival an excellent stand alone restaurant.The beach is nearly perfect, which is why we returned, and the service is EXCELLENT. That being said, tipping is not required, and you can literally have great service without tipping a dollar. However, I've found tipping $5 USD at breakfast and dinner gets you a higher personalized level of service. For example, by the second morning Abraham knew our breakfast drink preferences (mimosas, coffee, & waters all around), knew where we wanted to sit, and generally remembered our plans from the previous day and asked about them. I also tipped a few dollars throughout the day to servers if they brought me drinks by the pool or beach. The room service menu is kind of a joke (besides the fruit, that's good), but I ate so well throughout the day, it was never even a thought.The drinks on the beach and at the pool during the day, especially the frozen ones, are weak. Then again, how strong do you need your 10AM pina coloda to be? (I'm sure you could always ask for a heavier pour). The drinks on the patio in the evening were much better, and the mojitos were especially good in the evenings.Pro tip: Say you want to have a bottle of champagne or wine for the room, maybe to enjoy on the terrace? Room service won't bring you one, and it's pretty lame to order 4 glasses from the lobby bar. However, the 24 hour lounge keeps bottles of champagne and wine in a glass door fridge. We took a bottle of champagne for the room without any trouble.”
— Jeff Jones