Hard Rock Hotel Cancun
Blvd. Kukulcan Km. 14.5, Zona Hotelera, Near Aquaworld, Cancun, 77500, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
601
Pets
No
from
BOB 28,973.83
30
Dec
Hard Rock Hotel Cancun, Cancun
Hard Rock Hotel Cancun
With top-shelf liquor a high-end spa and rock-star rooms the Hard Rock Hotel Cancun - All Inclusive treats guests right. The 12-story Hard Rock headlines with 601 rooms featuring private balconies premium bedding flat-panel TVs and jetted tubs plus included stocked minibars beverage dispensers and Wi-Fi. All dining and top-shelf drinks are included at the resort's 13 restaurants and bars as is 24-hour room service. There are 4 pools including a freestyle pool with 2 swim-up bars hot tubs and a kid-friendly wading area plus a kids' pool and 2 VIP pools. Tennis unlimited tee times live entertainment and Spanish classes add to the included perks. Little ones can take advantage of the free kids' club and game rooms while bigger kids and adults can make it big in the music lab. Guests can also book sound vibration treatments and four-hands massages at Rock Spa. On Playa Ballenas in Cancun's hotel zone the Hard Rock is a little over one mile from La Isla shopping. Business guests are within four miles of CANCUN ICC. Cancun International Airport is 11 miles southwest.
Price & Availability
Select your room
Preferred Rate
Deluxe Room King ·
All Inclusive
Black Friday Latam 6+Nts 57% - 57.00% discount
Cancel free of charge before Wed, 6 Nov 2024
Deluxe King Bed ·
All Inclusive
Special discount -4925.66 - Package Rate
Non Refundable
Deluxe Room, 1 King Bed ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Deluxe Room - 1 Bed ·
All Inclusive
15% discount
Non Refundable
Preferred Rate
Diamond Ocean View King * Do Not Book If Child * ·
All Inclusive
Black Friday Latam 6+Nts 57% - 57.00% discount
Cancel free of charge before Wed, 6 Nov 2024
Deluxe Room - King Bed ·
All Inclusive
Double Deluxe ·
All Inclusive
Package Rate
Non Refundable
King Bed - Deluxe Room ·
All Inclusive
8% discount
Non Refundable
Diamond Ocean View ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Diamond Ocean View King ·
All Inclusive
15% discount
Non Refundable
Rock Royalty Ocean View King ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Double Standard ·
All Inclusive
Package Rate
Non Refundable
Double Ocean View King Bed ·
All Inclusive
Package Rate
Non Refundable
King Bed - Ocean View ·
All Inclusive
11% discount
Non Refundable
Double Deluxe Capacity 5 ·
All Inclusive
Non Refundable
Preferred Rate
Rock Suite One Bedroom ·
All Inclusive
Transient Non Ref 50% - 50.00% discount
Non Refundable
Suite Rock Ocean View (One Bedroom) ·
All Inclusive
Non Refundable
1 Bedroom Suite - Ocean View ·
All Inclusive
8% discount
Non Refundable
Suite One Bedroom ·
All Inclusive
Non Refundable
Rock Suite Ocean View (Two Bedroom) ·
All Inclusive · 1 King Bed and 2 Double Beds
Book now and save
Non Refundable
Rock Suite Ocean View Two Bedroom ·
All Inclusive
15% discount
Non Refundable
Preferred Rate
Rock Suite Ocean View (2bdr) With Personal Assista ·
All Inclusive
Transient Suites 2 Bdr 47% - 47.00% discount
Cancel free of charge before Wed, 6 Nov 2024
Suite Ocean View ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
916 reviews
5
11330
4
2497
3
951
2
403
1
377
Customers Review
Location 4.5
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.4
Amenities 4.1
Condition 4.3
Recomendation 74.2%
“My stay at Hard Rock was amazing everything was good. The food, the rooms were cleaned everyday. I had an amazing oceanfront view. My only issue was the day before we left $1000 US dollars was missing from our room. We reported it and was told a 72 hour investigation would be done. I left the hotel on 2/24/21 and as of today no one has reached out to me to tell me the result of my investigation. I’ve tried reaching out to them several times and my calls get transferred and my issue is not resolved. The experience was amazing they just need to hire honest staff. I’ve never had money stolen from me on any other resort that I have been to out of the country. If you plan on staying here beware of your cash and belongings.”
— camille henry
“If I could give this place a 0, I would. Staying As an owner I would expect at least normal level service, but instead every time a question is asked the response is “no.”
Do not expect “rock star service.” We paid for concierge level which actually means nothing. You cannot have alcohol delivered to your room. When we arrived we were told we could have unlimited champagne and wine. After three days, we’re told, only one bottle per day. The bars are only open until 11, which means your all inclusive stay is really limited to their hours, not your vacation schedule.
Items promised in the room at the concierge level are not present. (Do not may extra for them! You will not get them, the response to everything is “no”).
The hotel has not been updated in years. The food is mediocre at best. You can only order from a limited menu. If you want room service, there is a special limited menu. Try ordering breakfast, you have to order an hour before they stop serving or else they are onto lunch dinner. So you really cannot have anything you want, when you want it.
I am highly disappointed with our stay, this place is NOT worth the money.
I do recommend a lady in concierge named Diana. She apparently takes costumer service very seriously and finds a way to say “yes.” She is 5 stars. Unfortunately, she is not available at all times.
I have asked to speak to a manager three times, no such luck.
Enjoy your extremely expensive stay in a highly stressful “no” to everything resort. We will not be back!”
— Michelle Monnat
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