“They only had feather pillows - I asked multiple times for regular pillows and they kept assuring me they would bring them up. They I would ask again and they would say they don't have any left - and bring more feather pillows. I can't sleep on those. Out of desperation I said if you can't find any just let me know and I'll go buy one. They assured me they would bring two up while we went out for the evening. They brought more feather pillows and it was too late to go shop. I had prepaid for my stay but they charged my card anyway another $841 - no explanation. I called and they said we'll reverse it. I hope so...we'll see. One night our pipe under the sink simply fell off onto the floor flooding the bathroom. I had to use all our towels to clean up the nasty water and asked them to come and bring more towels. This was around 11pm. They apologized and offered to move us but I didn't feel like packing up and doing so. They offered to let me come down and get more towels because she could not leave the front desk and no one else could come up. A bit annoying and gross. The next morning (too early) a maintenance guy came to fix it - said he thought we had checked out already. Beds were OK, location was good, hotel was clean, just had a lot of problems.”

“El servicio muy malo El primer día que llegamos, el conforter estaba sucio. Pedimos cambio y habia q pedir muchas veces las cosas La que atiende en el lobby nos dio mal la información del parqueo, tuvimos que ir varias veces porq no abría con nuestro ticket Extendimos la estadía, avisamos al lobby regresamos a las 5.30 pm y no está hecho el cuarto, va a ver si hay alguien q lo haga, sino....”