“The room is very clean, the bed is soooo comfortable, toiletries are made of great quality, the view looks great and the gym is spacious with a wide variety of exercise machines.Free buffet breakfast (Platinum amd above members) at the in-house Italian restaurant every weekends.Needs to improve: Front desk Christina did not offer my welcome points and free breakfast options. I had to ask for them. No free alcohol wipes inside the room. We are still in the middle of the pandemic. I am very familiar with Marriott standards from Guest services up to housekeeping.-Ambassador member”

“Everything from our check-in to our check-out was an issue. During check-in, I was told I was required to pay for the stay. I explained I'd already arranged payment; they finally found the document showing my payment after about a 15 minuet wait. On our 1st day, I got food poisoning from the restaurant (High Velocity). I spoke with several people, but no one followed up with me, not even to see if I was ok. Our group had several issues with the elevators, they were slow and sometimes they required you to use your room key, other times they didn't. My wife and I order room service, but no one was available to bring up our food. Since I was sick (food poisoning), my wife picked up our meal. When we reviewed our bill, we were charged 2 fees. When we called to ask about the charges, we were given a hard time about the issue. They did finally remove the fees, but only after we asked to talk to a manager. The day of our checkout, we called down for a bellman and to have our car brought around for nearly an hour with no answer. While riding the elevator to the lobby, there were 2 staff members riding down with me. I asked if they were shorthanded. I was told no, I explained I couldn't reach a bellman or valet. When we got to the 1st floor, 1 staff member exited without saying a word, the other said, "good luck". I found a very nice young man that worked in valet, and he found a cart for me. When I was waiting for the elevator, a bellman came up and said, sorry sir, you can't use a cart, I have to help. I told him to get the hell away from me. When I checked out, I asked the manager if they were shorthanded and was told no, matter of fact, we're slow today. I feel so bad, I chose to have my team stay here. My entire team experienced issues. We are scheduled to have another meeting in Indianapolis in 2024, I will not expose my team to this hotel again!”