“The team at Ritz Osaka is very warm and welcoming, they are considerate of our needs and ensures that our stay is comfortable. Thank you”

“My family and I stayed here Christmas Eve 2022 and had a mixed experience, even not considering the high price (of $1,200 USD a night / 70,000 points) for a basic room w/o breakfast. To start off with the positives, the hotel decor on Christmas Eve was amazing, the Christmas Tree, lights, fireplace, etc. and they even had a Santa! This hard product is done really well at the RC Osaka. We ordered room service (and although this was a big mess which I'll get to later) the food was delicious. We ordered the set menu with a ceasar salad, soup, and beef tenderloin, with a dessert. Everything looked amazing and was well plated, albeit very small portions as one would expect, it was delicious. Now to the "okay, but needs improvement" section. Firstly I would like mention that the TV in the room, while nice and new doesn't have the ability to cast / airplay anything. It's obviously a new, smart Panasonic TV that has this ability, but it's been disabled by RC and only allows very basic TV shows, huge waste. Next is the bed, which is very hard and no pillow menu was offered. While there were branded pens / papers, etc. in the room, the slippers provided were some of the cheapest I've ever seen? The bathroom was okay, as were the provided soaps / bath salts, nothing special though. Also just to mention, I stayed in the basic / lowest floor possible / King Deluxe Room on the 24th floor. I'm a Gold Elite Member for which I received no upgrade. Finally the bad / definitely needs improvement section. As I have a 2 year old, I would never dream of running someones Christmas Eve dinner at one of the restaurants, so we ordered room service. To start off, the phone in the room is incredibly hard to hear the other person talking which didn't make it easy to place an order. When I placed the order (at 5:30PM, I was told it would be 45 minutes to an hour, to which I replied no problem, and I would like it scheduled for 7PM. This time was confirmed and I was told it would be + / - 15 minutes of this time. At 7:30 the food still hadn't arrived so we called and checked on the order, big surprise - the line was unreachable. After multiple attempts and calling the front desk we finally received our order over an hour late, just after 8PM - the food was food, but wow so late! Long story short, I used 70,000 points to stay here and feel it was a bit of a waste, and under no circumstances would I stay here paying over $1,000 USD a night for a basic room.”