“The reason I booked this hotel was for the shuttle service they offered to the subway station. When I requested the service they indicated they did not offer that service at all. I explained it was mentioned on their website and that it even appears on the Marriott Bonvoy app for me to request it. The employee was very rude and then changed his response to “well, we are not offering it now.” We then saw the shuttle busses parked in their parking lot, it was very disappointing they did not want to offer us a service that was advertised. Aside from that the room was clean and comfortable. Additionally, we reserved for 4 guest and it only had towels for 2 guests. When we called to request two more we were asked to go to the lobby to pick them up. When we got to the lobby, there were three employees laughing and chitchatting, but we had to come downstairs?!? The hotel facilities and location is nice but the customer service was horrible. Would not stay here again.”

“As much as I would like to leave a good review, I cannot. Check-in was quick and easy, and the gentleman at the front desk was super nice. He presented us with our room key, and we proceeded to our room. When entering the room it was extremely hot, as if the heat was on; though it was not. My sister started to spray everything down with Lysol (seeing as though COVID is still going) and noticed that there were specks or dirt on her bed along with strands of hair. We made our way back to the front desk where we spoke with a young lady who was there with the gentleman who initially checked us in. We explained our issue, and she swapped us to another room. My sister and I made our way to our new room (327), where we entered and started to check everything out. I was highly disappointed. Between the stains on my pillows, my bed skirt, and then the coffee pot, and ice bucket being in the bathroom; I was ready to leave!!!! I called down to the front desk spoke to the young lady (not sure if it was the same young lady who moved us already or not) and was told that there were no more rooms available. I hung up and called nine other hotels that were in the area. No one had any rooms available, as we were told that there was a college graduation that had all their rooms booked. My sister and I went downstairs and asked for extra towels and sheets so that we could try to figure something out. A gentleman brought some up, and my sister helped me change the sheets on my bed. I placed the pillows on the floor and just used the towels as something to lay my head on when sleeping. I stay at plenty of Marriotts throughout the country, but being at this Marriott was very uncomfortable, and I just wasn’t happy with cleanliness of the rooms at all. It’s not at all how I expected to spend my Mother’s Day weekend, that my children and niece planned for my sister and I. I wouldn’t recommend staying here at all.”